Terms & Conditions

1. Definitions

• "Agreement" — these Terms & Conditions, together with any engagement letter or service proposal.
• "Service" — the advisory, workshop, or project work described in Section 3 and in any accepted proposal.
• "We / Us / Our" — Nimano, located at 88 Phaya Thai Road, Ratchathewi, Bangkok 10400, Thailand.
• "You / Client" — the organisation or individual entering into an engagement with Nimano.
• "Deliverables" — written documents, summaries, notes, or briefs produced during a Service.
• "Content" — materials, data, or information you supply to us in connection with a Service.

2. Acceptance of Terms

By requesting a Service, signing a proposal, or making a payment, you confirm that:

• You have read and understood these terms.
• You are at least 18 years of age and have legal capacity to enter a binding agreement.
• If acting on behalf of an organisation, you have authority to bind that organisation.
• You agree to these terms as updated from time to time in accordance with Section 15.

3. Service Description

Nimano provides B2B advisory and facilitation services focused on product thinking, idea development, and strategy framing. Our current service offerings are:

Services are provided in English and are available to businesses and organisations operating in Thailand and remotely. Specific scope, format, and timing are confirmed in an individual engagement proposal.

4. Engagement & Scheduling

• Engagements are confirmed upon receipt of a signed proposal or written acceptance.
• Session dates and times are agreed mutually and confirmed in writing.
• Requests to reschedule should be made no fewer than 48 hours in advance.
• We reserve the right to reschedule if circumstances outside our control arise; we will provide reasonable notice.
• For ongoing advisory arrangements, review cadence is agreed at the start of the engagement.

5. User Responsibilities

To allow a Service to run well, you agree to:

• Provide accurate and complete information when requested.
• Make relevant team members available at agreed times.
• Give timely feedback on Deliverables so that work can proceed.
• Not use our Deliverables in ways that mislead third parties or misrepresent our work.
• Not share Deliverables with competitors of Nimano without prior written consent.

Prohibited activities: You must not use any Service or Deliverable to facilitate unlawful activity, reproduce our materials for resale, or represent our advisory input as your own proprietary methodology.

6. Intellectual Property

Upon full payment for a Service, Nimano grants you a non-exclusive, non-transferable licence to use Deliverables produced specifically for your engagement for your internal business purposes.

All underlying frameworks, tools, processes, and methodologies used by Nimano remain our property. This licence does not permit you to sublicense, resell, or publicly distribute Deliverables without our written consent.

Content you supply remains yours. You grant us a limited licence to use your Content solely for the purpose of delivering the agreed Service.

7. Payment Terms

• All fees are quoted in Thai Baht (฿) and inclusive of any applicable taxes unless stated otherwise.
• Payment is due as specified in the engagement proposal (typically 50% upfront, 50% on completion for project work; monthly in advance for ongoing advisory).
• Accepted payment methods will be confirmed in the proposal.
• Overdue payments may result in a pause in service delivery until the balance is settled.
• Refunds: Cancellations received more than five business days before a scheduled session may be eligible for a partial credit. Cancellations with less notice are non-refundable. We consider exceptional circumstances on a case-by-case basis.

8. Service Delivery

• We aim to deliver agreed outputs within the timeframes set out in your engagement proposal.
• If the scope of a Service changes at your request, we will discuss any impact on fees and timeline before proceeding.
• Our advisory work is educational and informational in nature. It does not constitute legal, financial, or regulated professional advice.
• Timelines may be affected if information or feedback from your side is delayed.
• Written Deliverables are provided in English unless otherwise agreed.

9. Disclaimers

Our Services are provided on the basis of reasonable care and professional experience. However:

• We do not promise any particular commercial outcome from following our advisory input.
• Our Deliverables reflect our professional perspective at a point in time and are not forecasts or projections.
• We are not a licensed financial adviser, legal practitioner, or regulated professional body. Nothing in our work should be construed as financial, legal, or medical advice.
• External factors beyond our knowledge or control may affect the suitability of any approach we discuss.

10. Limitation of Liability

To the fullest extent permitted by Thai law:

• Our total liability for any claim arising from a Service is limited to the fees paid by you for that specific Service.
• We are not liable for indirect, consequential, or speculative losses, including lost revenue or lost opportunity.
• We are not liable for events outside our reasonable control, including force majeure, third-party service failures, or regulatory changes.

11. Indemnification

You agree to indemnify and hold harmless Nimano, its advisors, and staff from any claims, losses, or costs (including reasonable legal fees) arising from your misuse of our Services, your breach of this Agreement, or your infringement of third-party rights using materials you supplied to us.

12. Termination

• By you: You may end an ongoing advisory arrangement with 30 days' written notice. Project-based engagements may be cancelled subject to the refund terms in Section 7.
• By us: We may suspend or end a Service if you breach a material term of this Agreement and do not remedy the breach within 14 days of notice.
• Effect of termination: Sections 6, 9, 10, 11, and 13 survive termination. Any fees for work completed up to the termination date remain payable.

13. Dispute Resolution

This Agreement is governed by the laws of the Kingdom of Thailand. In the event of a dispute, we ask that both parties first attempt to resolve the matter informally through direct communication within 30 days.

If informal resolution is not achieved, the parties agree to submit to the jurisdiction of the competent courts in Bangkok, Thailand. Where both parties agree, mediation through a neutral third party may be used as an alternative step.

14. General Provisions

• Entire agreement: This Agreement, together with any accepted proposal, constitutes the complete agreement between us for the relevant Service.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Our failure to enforce a provision on one occasion does not waive our right to enforce it later.
• Assignment: You may not assign your rights under this Agreement without our prior written consent.
• Notices: Written notices should be sent to our address or email set out in Section 16.

15. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via our website or by email to active clients. Continued engagement with our Services after the effective date of updated terms constitutes acceptance of the changes. We recommend reviewing these terms periodically.

16. Contact

For questions about these terms, please reach us through: